Return Policy

Return & Cancellation Policy

We’re sorry your order didn’t work out! Since this is our final collection, we want to make the return process as simple as possible for you.

Return Policy

Our last remaining inventory is stored and shipped from our warehouse in Asia, so all returns must be sent back there. You may return your order within 14 days of receipt. Please note that return shipping costs are the customer’s responsibility, and international shipping fees typically range from $25 to $50 USD. We strongly recommend using a Track & Trace service, as we cannot be responsible for lost returns.

How to Return Your Item in 3 Simple Steps:

Step 1: Contact Us
Email info@sophia-mason.com with your order number and reason for return. We’ll provide instructions on the next steps.

Step 2: Ship Your Return
Once you receive return instructions, send the items back to the address provided. Please use a shipping method with Track & Trace for security, as the return is your responsibility.

Step 3: Receive Your Refund
Once we receive your return in good condition, we will process your refund within 14 business days to your original payment method.

Cancellation Policy

Since this is our final collection, all sales are final and orders cannot be canceled once placed. If you no longer want your item, you may return it following our return policy above.

Important Notes:

  • Items must be in original condition with all tags and labels attached.
  • Items showing signs of use, wear, or damage may not be eligible for a refund.
  • Returns must be sent to our warehouse in Asia at the customer’s expense, as this is where our final stock is stored.
  • We reserve the right to refuse returns if they do not meet our policy standards.

For any questions, please reach out to info@sophia-mason.com—we’re happy to help!

SOPHIA & MASON

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.